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Help – Service Support

Frequently Asked Questions

Ordering Supplies

All your Loomis supplies including stickers, thermal labels for your Loomis Express Laser system, packaging products, and pre-printed waybills can be ordered online.

Ordering Supplies

  1. Find the specific items you require in the large list of supplies. 
  2. Beside each supply is a box you can put in the amount of the specific item you want.
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Stickers

This section contains all the stickers Loomis offers for all the Express services, such as Loomis Express 9:00, Loomis Express 10:30, etc., Saturday Express, Dangerous Goods, and more.Back To Top

Labelopes and Labels

This section contains rolls of labels for your Loomis Express Laser system, or labelopes for putting WebShip labels in. Back To Top

Waybills (Pre-printed Waybills)

This section contains the different pre-printed waybills we offer.

One Type of Waybill per Order
You can only request one type of waybill per order. If you need to order more than one type, you will need to create a separate order.

Entering the Waybill Details
If you are ordering pre-printed waybills, you will be taken to an extra screen after you press the "Submit" button. In this screen, you will be asked to supply the information to appear on the Ship From and Ship To section of the waybill. Back To Top

Packaging Product

This section contains our packaging products such as envelopes and packs. Back To Top

Finalizing the Order

Press the "Review and Submit" button.
This will bring you to the confirmation page. Back To Top

Ordered Supplies Confirmation

Confirm the order. If you need to edit any information, click on the edit link beside the section you wish to change. This will bring you back to the previous screen where you can make your changes. Back To Top

Choosing a Different "Ship To" Address

By default, Loomis will assume you will want the supplies delivered to the location you have entered in the “Ship From” section of your Webship Profile. If you want to send the supplies to a different location, you will have to uncheck the “Use Ship To address from my profile” box. When you submit the order, you will be asked to fill out the “Ship to” address.Back To Top

Adding Pre-Printed Waybill Information

If you have ordered pre-printed waybills, as part of the finalization process, you will be asked to fill in the Shipper and Receiver details. This information will show up on the waybills, so make sure you enter in the information correctly.

Adding Service Type and Payment Mode
You can set certain defaults on your preprints. The two options you can set are service type and payment method. For the service type you can choose between the following services:
Domestic Services:
Loomis Express Domestic 9:00
Loomis Express Domestic 12:00
Loomis Express Domestic 18:00
Loomis Ground
US Services:
Loomis Express 10:30
Loomis Express Worldwide
Loomis Economy Select
International Services:
Loomis Express 9:00
Loomis Express 12:00
Loomis Express Worldwide.
For the payment type, you can choose between Pre-paid, Collect or Blank.

Shipper (From)
Fill in all the shipper details. The account number you supply here will be the number that shows up on the waybill and will be the number that will get charged to when shipping pre-paid.

Receiver (To)
Fill in all the receiver details. The account number you supply here will be the number that shows up on the waybill in the collect section of the pre-print if you choose collect as a payment type. Back To Top

Entering the "Ship to" Address

If you have chosen to send the supplies to a different location than the Ship From address in your Web Profile, you must enter in the "Ship To" information here. Keep in mind that fields with a yellow bar beside them are mandatory fields.

Press "Review and Confirm" This will bring you to the "Ship To" Confirmation screen. Back To Top

Confirmation of all the Details

From this screen ensure that all the information in the order list, on the pre-printed waybills, and in the "Ship To" section are all correct. If you need to make any changes, click the "Edit" link in the sections that require changing. Back To Top

Email Notification

If you want to be emailed with the details of this order plus the confirmation number, put a check mark in the "Please send me a notification email about this order" box. Back To Top

Ship Supplies

If all the information is correct, press the "Ship Supplies" button.
This will bring you to the confirmation page which will have your order number. Write this order number down for future purposes. Back To Top

e-Returns

e-Returns is a way for you to schedule a shipment to be picked up anywhere in Canada and have it delivered to anywhere else in Canada. Ideally, it is used to bring packages back that have been sent to an incorrect address or that aren’t wanted at their current location.

Filling out an e-Returns

Filling out an e-Returns request is a simple procedure. It’s very similar to creating a domestic shipment, except here you have the added task of choosing a pickup location as well as add the date and time the package will be ready. Back To Top

Requestor Section

All the fields in this section are mandatory.

First and Last Name
Enter in your first and last name.

Email
You must enter an email address. When you submit this e-Returns request, an email will be sent to this address confirming the request has been processed.

Return Authorization #
Much like the reference number in a normal shipment, this field is an open field. In other words, you can fill in anything you like. For example, you could put in "returnformarkatsales21" or "5554445451."

This number is used to identify this particular e-Returns. It is also used for tracking purposes. So it is important to use some sort of identifier you will recognize later and to store this number for your records.

When tracking an e-Returns using this number, keep in mind that "Return Authorization Number" must be selected from the drop down menu.

It is a mandatory field, so even if you do not want to use it, you will still have to put something in it. Back To Top

Delivery Location

This is the final destination of the package. Normally you would put your own address in here, but it is not a must. You can send this package to anyone in Canada.

Please keep in mind, we don’t send any shipments to a P.O Box address. Back To Top

Pick Up Location

This is the location that currently has the package which you wish Loomis to pick up. Back To Top

Service Selection

In this section, you choose the service type (Loomis Express 9:00 etc..) and Value Added Services such as Saturday Delivery, Residential, or Dangerous Goods. (See Ship a Package for more information.) Back To Top

Packaging Information

Fill in the number of pieces to pickup, the measurement system (imperial or metric), and then fill in the package details including the weight and dimensions. Back To Top

Shipment Ready

Put in the Date and Time the shipment will be ready for pickup. Loomis will pick up the packages on the date requested and the time entered.

Please note the earliest Loomis can pick up a package is the day after your request if submitted after 5pm. Back To Top

Finalize the e-Returns

Press "Review and Submit". Before the request is sent, Loomis gives you the opportunity to check and ensure the information you have entered is correct. In the review screen, if you see that there are some changes to be made, click on any of the "edit" links. These will bring you back to the previous page where you can make necessary changes.

If you are satisfied with the information you have supplied, press the "Submit" button. Back To Top

e-Returns Confirmation

Loomis Express will also send you an email to the address you supplied in the Requestor section. It will have all the e-Returns details including the Return Authorization #. Back To Top

Recent e-Returns

Loomis Express will keep a history of the last few e-Returns you have created.

The e-Returns History List
All your past e-Returns requests are listed by Authorization Number.

Viewing the Details of a Previous e-Returns
Click on the Authorization Number to bring up the details of that particular e-Returns. Back To Top

Reschedule e-Returns

Loomis Express will make an attempt to pick up the package. If the driver cannot pick up the package, you will have to reschedule the pickup.

Enter the e-Returns Waybill Number
You must enter in the e-Returns Waybill Number.
This will have been emailed to you when you first created the e-Returns.
Then press "Find."

Confirm the Information
You will be brought to a screen where you can verify the pickup information and packaging information.

Re-Enter Shipment Ready Details
Re-enter the date the package should be picked up, and the earliest time the driver should appear.

Press "Reschedule e-Returns." Back To Top

Tracking

You can track packages in three ways. You can track using the Waybill Number, the Reference Number, or the Return Authorization Number.

Waybill Number

  1. Put the waybill number or numbers in the Waybill Numbers box. You can put up to twenty five different waybill numbers. Separate each waybill with a comma.
  2. Press the "Track by Waybill Number" button.
  3. This will bring you to the Shipment Results Page.
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Reference Number

  1. Put the reference number in the "Reference Number" box.
  2. Press the "Track by Reference Number" button.
Reference Number List
Because the reference number is user defined, there will be many cases where reference numbers will duplicate. When you track by reference number, because of the possibility of duplication, WebShip will give you a list of all the shipments using that particular reference number to choose from. It will list the reference number, the ship from and the ship to company names.
  1. Choose the shipment that is yours.
This will bring you to the Shipment Results Page.
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Return Authorization Number

  1. Put the Return Authorization Number in the “Return Authorization Number” text field. (The Return Authorization Number is a number created when making an E-returns. See E-returns for more information.)
  2. Press the “Track by Reference Number” button.
Reference Number List
Because the return authorization number is user defined, there will be many cases where numbers will duplicate. When you track by return authorization number, because of the possibility of duplication, Webship will give you a list of all the shipments using that particular return authorization number to choose from. It will list the return authorization number, the ship from and the ship to company names.
  1. Choose the shipment that is yours.
This will bring you to the Shipment Results Page.
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Shipment Results

Listed here are the scans of each package associated with that waybill, reference or return authorization number. For example, if you have a shipment of three pieces, and you search for this shipment by its reference number, all the pieces will show up, each having a list of scans.

Loomis lists the time, date and location for each scan.

Loomis also lists the Proof of Delivery (POD) with each package.

When you click this link, you will be given the shipment details including the ship to and ship from information as well as the signature of the person who received the shipment. Back To Top

Rates

From the rate screen, you can either use the Rate Calculator to calculate a rate for any shipments; you can download the Points of Service listing, which gives a listing of all the points in the world we ship to; or you can download Tariff Rates for any particular province.

Rate Calculator

Below is the list of the sections you have to fill out with a brief description of each. Back To Top

Non-Web Profile Users

If you are not logged in to your Web Profile, the Rate Calculator will only give you Tariff rates. Back To Top

Ship From

Put in the postal code of the pickup location.

Usually it will be the same as the Ship From postal code in your Web Profile. However, if you are calculating the cost of an e-Returns, the postal code should be of the location the package is going to be picked up from. Back To Top

Ship To

Fill in the information of the delivery address. For Canada, you need the province and the postal code. For US, you need the city, state, and zip code. For international destinations, you will need the country and the postal code. Back To Top

Packaging (Volumetric Weight Calculator)

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Adding the Weight

Because Loomis Express rates by the weight and not the piece amount, you only have to enter in the entire weight of the shipment. Back To Top

Calculating the Weight from the Dimensions

If you only have the dimensions of the package, or you think the weight calculated by the dimensions is going to be greater than the real weight, yet you don’t have the means to figure this weight out, you can use the Weight Calculator Loomis supplies.

Package Type
Choose the either Box or Tube from the drop down menu.

Service
The dimensional weight is calculated differently with each service. Select from the following services:
Domestic Services:
Loomis Express Domestic 9:00
Loomis Express Domestic 12:00
Loomis Express Domestic 18:00
Loomis Ground
US Services:
Loomis Express 10:30
Loomis Express Worldwide
Loomis Economy Select
International Services:
Loomis Express 9:00
Loomis Express 12:00
Loomis Express Worldwide.

Unit of Measure
Choose Imperial (pounds and inches) or Metric (kilograms and centimeters.)

Dimensions
For Boxes:
If you chose Box from the Package Type drop down menu, you will need to put in the length, width, and height of the package.
For Tubes:
If you chose Tube from the drop down menu, you will need to put in the diameter of the tube.
Press the "Set" button to bring the information back to the rate calculator page. Back To Top

Dimensional weight formulas for cubing

Cubing is a process that all courier and transportation companies use to ensure that rates charged for light and bulky shipments are adequate enough to cover the cost of the space it occupies on our planes and vehicles. Your shipment will be priced according to whichever is heavier – the actual weight or the cubic weight of the shipment. Back To Top

Calculating Cubic Weight For Shipments

  1. Calculate the volume of the package by multiplying, in inches, the length by the width by the height.
  2. Divide the volume by 1,728 (1 cubic foot).
  3. Multiply this answer by the cubic factor of 15 to determine the cubic weight. (A standard "cubic factor" is used by Loomis Express to best represent the weight of each cubic foot of space).
Cubic Weight Formula:
(length x width x height) ÷ 1,728 x 15 = cubic weight in pounds
Formula used for calculating cubic weight using the example shown:
  1. 30" x 17" x 12" = 6,120
  2. 6,120 ÷ 1,728 = 3.54
  3. 3.54 x 15 = 53.1 lbs.
53.1 lbs. = cubic weight in pounds
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Service

Service Type
The dimensional weight is calculated differently with each service. Select from the following services:
Domestic Services:
Loomis Express Domestic 9:00
Loomis Express Domestic 12:00
Loomis Express Domestic 18:00
Loomis Ground
US Services:
Loomis Express 10:30
Loomis Express Worldwide
Loomis Economy Select
International Services:
Loomis Express 9:00
Loomis Express 12:00
Loomis Express Worldwide.

Value Added Services
Select any of the extra services you wish to apply to the shipment.

Value of the Package
If you want to protect the package, put the package amount in this field. WebShip will calculate the cost of protection based on the amount you enter here.

e-Returns
If you are doing an e-Returns rate inquiry, make sure this is checked. Loomis charges a small fee for this service. Back To Top

Display the Rate

When you press "Display Rate", an extra window will pop up with the rate information. Back To Top

Drop Off And Branch Locator

If you need to find the nearest branch, you can use the Drop-off Locator.

Search by Map

  1. Click on one of the provinces.
This will take you to a list of all the drop-off locations and branches in that province. Back To Top